Frequently Asked Questions

How do I return an item?

Product refunds and exchanges are available within 30 days of purchase as long as the package is unopened and you have the receipt. If you find that the item you purchased from Hobby and Toy Central is defective, we are happy to exchange or fix the product, hassle free. Read our Return Policy.

Where do you ship to?

Hobby and Toy Central is in Ontario, Canada and ships worldwide. If your shipping address is outside of North America we will contact you to confirm the cost of shipping according to the email or phone you provided at checkout. Read our Shipping Policy.

Can I ship to an address other than my own?

Yes, you may ship your purchase to anywhere in the world you choose. It’s a convenient way to shop for family and friends out of town.

What if an item is out of stock?

We check our other stores and if it is in stock there have it delivered to the store of your choice or we will special order any item for you if it is still available from our suppliers.

How do I pay for my order?

Hobby and Toy Central is pleased to accept the following forms of payment:

  • Cash (in-store only)
  • Debit (in-store only)
  • Hobby and Toy Gift Cards
  • MasterCard
  • Visa
  • PayPal (online only)